The End Goal is Better Claims Outcomes, Not Just automation for its Own Sake.  For years, claims automation has been framed as a cost-reduction exercise: automate tasks, reduce headcount, move faster. That framing has created understandable resistance among adjusters and supervisors who worry that AI is designed to replace judgment rather than support it.  Agentic AI changes […]

For years, innovation in claims technology focused on automation. Faster workflows. Fewer manual steps. More tasks handled by machines.  That wave delivered real efficiency gains, but it also created a new problem for claims leaders: disconnected automation that is difficult to govern, explain, and scale.  As claims organizations look ahead, the conversation is shifting. The question is […]

Why Human Oversight Is Becoming a Strategic Requirement in Insurance  Agentic AI is transforming how insurers operate. Unlike traditional automation, Agentic AI systems can reason, plan, and execute actions across workflows. In claims, underwriting, and risk operations, this capability is accelerating decisions and improving outcomes.  But with greater autonomy comes greater responsibility.  For insurance organizations, human-in-the-loop […]

For years, Artificial Intelligence in insurance has been framed around automation; automating a task, accelerating a step, or reducing manual effort in a specific function. While automation delivered early wins, it also created a fragmented landscape of point solutions that operate in isolation.  As insurers move into 2026, a new shift is underway.  AI is no longer just executing tasks, it […]

Artificial Intelligence is no longer judged by novelty or isolated wins. The conversation has shifted toward how AI operates across the enterprise, how it supports decision-making at scale, and how multiple AI models work together inside core systems.  Yet many insurance organizations are finding themselves stuck in an uncomfortable middle ground.  They have invested in AI, but […]

As organizations begin to navigate 2026, Artificial Intelligence is no longer evaluated by novelty or isolated use cases. The conversation has shifted toward how AI operates inside the enterprise, how it supports decision-making at scale, and how multiple AI models work together responsibly across core systems.  This shift is giving rise to a new insurance operating model: AI […]

As the insurance industry looks toward 2026, technology conversations are shifting from whether to adopt AI to how to operationalize it responsibly, effectively, and at scale. Artificial Intelligence is no longer a novelty or a single feature: it is becoming a foundational layer of the best claims management software.  The best P&C core systems now feature AI models embedded as a standard […]